Strategies for Managing Negative Consumer Reviews
In an earlier blog we highlighted the importance of customer reviews and how you get them. Now, you are receiving customer feedback and you may be coping with your first negative evaluation. What do you do? Do not panic, the strategies below will help turn your negative review into a positive by engaging your customer […]
Six Strategies for Successfully Managing Positive Customer Reviews
A five-star rating just hit your review page. Do not ignore it! It is equally valuable to your business to respond to the positive comments as it is a negative review. If a customer takes time to provide feedback you should always acknowledge the positive customer review and express thanks. This affords the business owner […]
How Your Business can Connect and Thrive with Millennial Customers – Generation X vs. Generation Y
Individuals born in the mid 1960’s to 1980, known as Generation X, often referred to as Gen X, Xers, Post Boomers and other aptly given monikers, is the generation that paved the way for Millennials. Born in the early 1980’s to 2000, this generational group is also called Generation Y, Gen Y and Echo Boomers. […]
Why Customer Reviews are Important and How do you Get Them?
In order for small businesses to be successful today owners have to think outside of the box and assess what is important to the thriving accomplishment of their business. Obtaining customer reviews is an area where it may be necessary to forego the normal way you operate. Evaluating and considering how these reviews are important […]